Can you design custom products just for me?
Fish Lips would love to make a very special and personalized design for you. Custom products can include gift wrap, note cards, wedding & party invitations, birth announcements... anything at all! For more information email Fish Lips and check out our Custom Gallery.
Why is there a minimum order requirement?
Fish Lips Paper Designs requires a minimum online order of $12. This is done in an effort to reduce the use of packaging materials and waste generated per item sold.
How will Fish Lips package my order?
Sheets of gift wrap are packaged in recyclable plastic tubing. Gift wrap is ALWAYS rolled and NEVER folded so that it gets to you in perfect condition without any creases. In an effort to reduce the amount of waste generated by Fish Lips' products, gift wrap sheets are not packaged on a cardboard roll.
Note cards are packaged in a clear recyclable plastic box.
Fish Lips reuses packing materials as frequently as possible. Don't be surprised if you find a random mix of used bubble wrap and old newspapers inside your box protecting your items.
When and how will my order ship?
All orders will be shipped within 2-3 business days of receiving them. Fish Lips Paper Designs will email you when your order has been shipped. There are two options for orders being shipped within the Unites States, USPS Priority Mail and USPS Express Mail. Due to the shape of the tubes used to ship our papers, USPS Priority Mail is actually the cheapest way to get your order to you. Priority Mail generally takes 2-3 days, but is NOT guaranteed. All shipping charges include handling.
Why was I/wasn't I charged sales tax on my order?
The State of Florida requires us to collect sales tax on all orders shipped to locations in Florida. Sorry. Sales tax is not required on any orders shipping outside of Florida.
What is your return/exchange policy?
We are sorry, but we do not offer refunds or exchanges on papers bought online. All sales are final.
At Fish Lips Paper Designs your privacy is extremely important. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email Address, Phone number, Billing Information
This information is used to process and ship your order. We will never share your information with anyone. We may use your contact information to let you know about sales and new product releases via email.